Return & Exchange Policy
At Sarohm, every product is thoughtfully handcrafted and goes through multiple quality checks before it reaches you. We’re committed to delivering the highest level of craftsmanship and service — but in the rare event that something goes wrong, we’re here to help.
🛍️ When Can I Request a Return or Exchange?
You may be eligible for a one-time return or exchange if:
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The product has a manufacturing defect
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You received the wrong item
To initiate a return or exchange, please contact us within 24 hours of receiving your order and provide:
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Your order number
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Delivery address
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A brief reason for the return
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Photo or video evidence of the defect or issue
📧 Email: support@sarohm.com
🔁 Return Process
Once your request is approved, we will arrange a reverse pickup within 2–4 business days. Please ensure:
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The product is unused
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It is returned in its original packaging
No return or exchange requests will be accepted after 24 hours from the time of delivery.
In exceptional cases where a return is approved beyond policy, refunds (if applicable) will be processed within 7 working days.
🧵 Refixing & Repairs (7-Day Policy)
We offer a 7-day complimentary refixing service for:
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Loose threads
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Broken stitching
(Note: This does not cover accidental damage.)
Requests beyond 7 days from the date of delivery unfortunately cannot be accommodated.
🔄 Replacement & Exchange Options
If your return is approved:
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You can request a replacement of the same product, or
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Choose to exchange it for another item of equal value
Our goal is to make the return and repair process as smooth as possible. From pickup to delivery of a replacement, the entire process may take up to 10 days.
Have more questions? Just drop us an email at support@sarohm.com — we’re happy to assist!